Refund Policy

Failed image generation

If an AI generation fails, its 5 credits are returned automatically when the failure is resolved. A poor creative result is different from a technical failure; AI images can vary. Please contact Support if an image is missing or your credits do not match your completed requests.

Purchase issues

For a duplicate payment, missing credits, an unauthorized payment or a request about unused paid credits, email contact@christmaspfp.online with the order reference and a short description. Do not include card numbers or security codes. We will review the verified payment and usage records and handle an eligible refund through Waffo Pancake.

Refund processing

Refunds return through the original payment provider when supported. Processing time depends on the payment method and provider. We do not promise an instant bank settlement. Refunded or disputed purchases may have their associated credits removed and generation access temporarily restricted while the issue is reviewed.

Consumer rights

This policy does not limit mandatory consumer rights. Applicable tax and the total purchase amount are shown on the hosted checkout before payment.